Why am I not receiving the notification email?
Several reasons can cause delays or failures in receiving the notification email when a job is completed.
Email not Verified in SES
Ensure that the email address is verified in SES.
- Verify that the email address to which the notification email is sent is verified in SES.
Delay in Email Delivery
Sometimes, there is a delay of a few minutes in sending the email.
- Wait a few minutes and check again your inbox.
Spam Folder
Check the spam folder to see if the email has been marked as spam.
- If the email is in the spam folder, add the sender's domain to your safe senders list.
- If the email is not in the spam folder, check for other potential issues.
Job Interrupted Mid-Process
If the job is interrupted mid-process, the notification email may not be sent.
- Check the job status in CloudWatch by accessing the AWS console.
- Ensure not to manually terminate jobs/EC2 instances while they are in process with status "Running".
- Review the job logs to identify runtime errors that may have caused the interruption.
No SES Templates uploaded
Ensure that the SES templates are correctly uploaded.
- Verify that the templates (RenderCompletedTemplate and RenderFailedTemplate) are correctly configured in Email Notifications.